Thank you for purchasing our book through www.enoessien.com. We are committed to providing quality products and customer satisfaction. This Refund and Returns Policy explains the terms under which we process returns, exchanges, and refunds.
1. Physical Book Returns and Refunds
- Eligibility for Returns: We accept returns for physical books within 7 days of the delivery date if the book arrives damaged or if you receive an incorrect item. Please contact us within this timeframe to initiate a return.
- Condition of Item: To be eligible for a return, the book must be in its original condition, unused, and with all original packaging intact.
- Return Process: To start a return, please contact us at eno@enoessien.com with your order details and reason for return. We will provide instructions on where to send the item.
- Return Shipping Costs: Return shipping costs are the responsibility of the customer, except in cases where the item arrived damaged or incorrect.
2. Digital Book Purchases (If Applicable)
- Digital Book Sales: All sales of digital book formats (eBooks, PDFs, etc.) are final and non-refundable. Once a digital product is purchased, it cannot be returned, refunded, or exchanged due to the nature of digital goods.
3. Refund Process
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 5-10 business days, depending on your bank or payment provider.
4. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at eno@enoessien.com with your order details and information about the issue.
5. Late or Missing Refunds
If you haven’t received a refund after the indicated processing period, please:
- Check your bank account again.
- Contact your credit card company, as it may take some time before your refund is officially posted.
- Contact your bank; processing times vary by institution.
If you’ve done all of the above and still have not received your refund, please contact us at with your order details and information about the issue.
6. Contact Us
For any questions about our Refund and Returns Policy, please contact us at:
Email: eno@enoessien.com Telephone: +234 813 714 8255
Last Updated: 11th November 2024