Thank you for purchasing from www.enoessien.com. This Delivery Policy outlines how we process and deliver your orders within Nigeria ensuring you receive your book promptly and securely.
1. Order Processing Time
- Processing Time: Orders are processed within 1-3 business days after payment confirmation.
- Business Days: Orders are not processed on weekends or holidays. Orders placed on these days will be processed on the next business day.
2. Domestic Shipping and Estimated Delivery Times
- Shipping Methods: We offer Standard Shipping, Expedited Shipping, etc. within Nigeria.
- Estimated Delivery Time: Delivery times range from 1 – 3 business days depending on your location within Nigeria.
Please note that delivery times may vary due to factors beyond our control, such as weather conditions or delays with the shipping provider.
3. Shipping Costs
Shipping costs are calculated at checkout based on your location and the chosen shipping method. For orders over N500,000, we offer free shipping within Nigeria.
4. Tracking Your Order
Once your order is shipped, we will send you a shipping confirmation email with a tracking number, so you can monitor the status of your delivery.
5. Delivery Issues
- Delayed Delivery: If you experience delays in receiving your order, please contact us at eno@enoessien.com. We will assist in tracking the package and resolving any issues with the shipping provider.
- Incorrect Address: Please ensure that your delivery address is accurate when placing your order. We are not responsible for orders shipped to incorrect addresses provided by the customer.
- Lost or Damaged Packages: If your package is lost or arrives damaged, please contact us immediately at eno@enoessien.com. We will work with the shipping provider to resolve the issue and, if necessary, send a replacement.
6. Contact Us
If you have any questions about our Delivery Policy or need assistance with your order, please contact us at: Email: eno@enoessien.com Telephone: +234 813 714 8255
Last Updated: 11th November 2024